Under Age Drinking
This Club has surveillance procedures designed to detect under age persons seeking to enter the premises.
If a staff member believes that a patron who is ordering or being supplied alcohol, is less than 18 years of age; he/she will request proof of age. Acceptable proof of age is either a current drivers license, current passport or RTA proof of age card.
If the person is less than 18 years of age or refuses to produce identification, staff will refuse service and the Duty Manager will request the person leave the premises.
Entering the Club
All members are requested to show their membership card upon entry to the Club.
This Club does not allow intoxicated persons to enter the Club. All members who sign in guests are responsible for those guests whilst they are on the premises.
Member's guests remain within the near proximity of the member's company.
Guests must not remain on the Club premises after the member has departed the premises.
Disruptive, Violent or Intoxicated Behaviour
If a staff member becomes aware that a patrons behaviour is becoming disruptive or violent, he/she will notify the Duty Manager.
If the behaviour is not acceptably modified after confrontation, the Duty Manager will require the patron to leave the Club premises immediately.
Refusal of Service
If service is refused to a patron, the Duty Manager will emphasise that although the individual's patronage is greatly valued, further service of alcohol to that patron is illegal and could jeopardise the Club's Liquor License and the member will be asked to leave.
Permit intoxication, indecent, violent or quarrelsome behaviour on licensed Club premises Max. penalty $5,500.
Sell or supply liquor to an intoxicated person on licensed Club premises Max. penalty $5,500.
Allow liquor to be sold or supplied to a minor on licensed Club premises Max. penalty $5,500. This Club seeks to publicise and promote on Responsible Serving Practices.
House Policy on the Responsible Serving of Alcohol
- The Club recognises that it is against the law to serve alcohol to any person who appears to be in a state of intoxication.
- The Club recognises that it is against the law to serve or supply alcohol to any person under the age of 18 years.
- The Club recognises that it is against the law to allow intoxicated, disruptive or violent behaviour on the Club premises.
- The Club seeks to promote and create an environment that discourages drunken disruptive behaviour.
- A range of drinks are offered to patrons, which include a selection of non-alcoholic beverages, and ice water is provided on a complimentary basis if requested.
- Staff have been familiarised with this House Policy and are trained to implement it.
- If a staff member feels that a patron has become intoxicated and continues to order alcohol, the staff member will contact the Duty Manager and advise of the patron's state of intoxication.
- The Duty Manager will determine whether or not service should continue.
- If service is refused, the Duty Manager will politely explain to the patron that the Club cannot legally serve alcohol to the point of intoxication.
House Policy on the Responsible Conduct of Gaming
The Gambling Legislation Amendment (Responsible Gambling) Act 1999 and other regulations aim to ensure that registered clubs and hotels adopt responsible practices for gambling activities conducted on their premises. Toronto Diggers is committed to the principles of Responsible Conduct of Gaming.
Problem gambling may be characterised by a loss of control over gambling, especially over the scope and frequency of gambling, the level of wagering and the amount of leisure time devoted to gambling. Many negative consequences result from this loss of control such as failure of relationships, finances and employment.
Unlike alcohol-related problems, gambling abuses are more difficult to detect. Affordability is very important and employees play a primary role in observing, monitoring and communicating with patrons and management.
The Club's responsible gambling practices recognise that the vast majority of those patrons who participate in gambling do so as an enjoyable activity but that for some, gambling causes significant problems.
Characteristics of problem gambling include:-
- Anxiety, guilt or dpression over gambling
- Giving up formerly important social or recreational activities in order to gamble
- Chasing losses
- Repeated and failed attempts to give up gambling
- Relationship breakdowns
- Large debts
Toronto Diggers provides a "Self Exclusion Scheme".
Player Activity Statements are available upon request from the Manager on Duty.
Think! About your choices. Call Gambling Help. Free call 1800 858 858 or visit www.gamblinghelp.nsw.gov.au